List of Federal Agencies’ Employee Assistance Programs (EAPs)

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SUMMARY

  • An Employee Assistance Program (EAP) is a voluntary, work-based program that offers free and confidential assessments, short-term counseling, referrals, and follow-up services to employees who have personal and/or work-related problems.

  • EAPs may address a broad and complex body of issues affecting mental and emotional well-being, such as alcohol and other substance abuse, stress, grief, family problems, and psychological disorders.

  • NOTE: Employees of agencies not listed below should check with their Human Resources office for guidance pertaining to their contracted Employee Assistance Programs or reach out to GCLOAskSupportServices@state.gov. GCLO may assist in locating contact information for an employee’s specific EAP.

List of Federal Agencies’ Employee Assistance Programs (EAPs)

Department of Agriculture (USDA)

Animal & Plant Health Inspection Service (APHIS)

APHIS’s Employee Assistance Program (EAP) is a professional counseling and referral service designed to help employees and family members with problems on and off the job. To speak with an EAP counselor (EAPC), call 1-800-222-0364, 24 hours a day, 7 days a week, 365 days a year or online at FOH4you (some employees may also have WorkLife4You, contact EAPC for the registration code). For information on other USDA EAPs, visit the Office of Human Resources Management (OHRM) Employee Relations webpage.

Department of Commerce (DOC)

United States Commercial Service (CS)

The Commercial Service’s Employee Assistance Program (EAP) is available to all managers, employees, and their families and is designed to address individual, team, and organizational problems. EAP services and contacts with individuals or families are confidential and using the EAP has no impact on an employee’s job status. The services are free and available 24 hours a day, 7 days a week, call 1-800-222-0364. In person counseling may be arranged on a case-by-case basis.

Department of Defense (DOD)

Military OneSource

Military OneSource provides comprehensive non-medical counseling support and information to Service Members and their families on every aspect of military life including deployment, finances, reunions, relationships, grief, spouses, employment, education, parenting, and childcare. For assistance, please call 1-800-342-9647, 24 hours a day, seven days a week, 365 days a year from anywhere in the world. Visit the Military OneSource website for more information.

Military Social Service Agencies

For military branch-specific social service agencies that can assist with counseling, evacuations, deployments, financial, employment, parenting issues, etc., please contact:

Defense Attaché Office (DAO) Employee Assistance Program

DAO’s Employee Assistance Program (EAP) provides short-term counseling and crisis intervention for DAO Service Members, civilians, and dependents with tailored health and wellness workshops (resilience, sleep, stress management, etc.). They may also assist with coaching/support in building a personal resiliency plan. Call 202-231-8699 or email eap@dodiis.mil for more information.

Department of Health and Human Services (HHS)

HHS’s Employee Assistance Program (EAP) understands that employees may face challenges that can adversely affect their overall well-being. Becoming overwhelmed or stressed by relationships, school, health, finances, work, family, or other issues is not uncommon. This can impact their quality of life, health, and work.

To support federal employees with any challenges they might face, Federal Occupational Health (FOH), a component of the Program Support Center (PSC), provides robust counseling through the EAP.

Federal employees served by the FOH Employee Assistance Program or WorkLife Program in need of support, please call 1-800-222-0364 (TTY: 1-888-262-7848). For all other inquiries, please email FOHPortal@foh.hhs.gov.

Centers for Disease Control and Prevention (CDC)

The CDC/ADSTR Employee Assistance Program (EAP) is a no cost, confidential, and professional counseling service for employees, family members, and retirees. It provides easy access to problem assessment, short-term counseling, support and referrals.

Non-Atlanta U.S. Employee Counseling Services (including NIOSH and ATSDR) may call 1-800-222-0364. For additional counseling and work-life resources, register at: WorkLife4You Member Login page ; Registration code is “CDC”.

International Employee Counseling Services, may call collect at 314-387-4701. For additional counseling and work-life resources, register at: WorkLife4You Member Login page ; Registration code is “CDC”.

Atlanta Employee Counseling Services (including NISOH and ATSDR) may call 770-488-7825, Monday-Friday, 8:00 a.m.-5:00 p.m. ET, or email eap@cdc.gov.

Department of Homeland Security (DHS)

DHS’s Employee Assistance Programs (EAPs) provide a variety of useful resources to DHS employees and their families, including dependent care resources, financial consultation, legal aid, counseling services, and referrals to a variety of other service providers.

EAP resources are free and confidential for all DHS employees and their families. Email worklife@hq.dhs.gov for more information.

Customs and Border Protection (CBP)

The CBP Employee Assistance Program (EAP) can assist with professional, confidential counseling to better equip employees to deal with life’s challenges. Services are provided free of charge to CBP employees and eligible family members. For help dealing with a personal or work-related problem, contact the EAP at 1-800-755-7002. Participation in this program is confidential.

United States Immigration and Customs Enforcement (ICE)

ICE WorkLife program offers free and confidential programs that promote and support the health and wellbeing of employees and families. Employees do not need management approval to use these services. In addition, the Employee Assistance Program (EAP) provides confidential counseling at no cost and referral services that can help employees and their families successfully deal with life’s challenges. ICE employees can receive up to six EAP sessions for any one issue/concern in a 12-month period. Eligible family members can also receive EAP services. Please call 1-800-222-0364 or email worklife@ice.dhs.gov for more information.

Transportation Security Administration (TSA)

The TSA Employee Assistance Program (EAP) provides services designed to help employees, managers, and organizations meet life’s challenges and remain healthy, engaged, and productive. TSA’s EAP offers short-term confidential counseling and referral for issues that are affecting an employee’s ability to work. The EAP will either address an employee’s concerns during counseling sessions, or they will refer them on to appropriate community resources, counselors, and other supports. Call toll-free at 1-800-222-0364, visit the FOH4you website, or review the TSA resource guide for additional information.

United States Citizenship and Immigration Services (USCIS)

USCIS’s Employee Assistance Program (EAP) may be reached at 1-800-222-0364 or (1-888-262-7848 TTY) or visit the Federal Occupational Health website FOH4you. In addition, USCIS offers access to the Work/Life services program, WorkLife4You, that is available 24/7 to all USCIS employees and members of their household to help with daily life needs. Work/Life Specialists are available to provide expert consultations, comprehensive educational materials, and prescreened, customized referrals to providers nationwide concerning childcare, adult care, schools and financial aid, fitness centers, pet care, relocation assistance, home services, and more. Call 1-800-222-0364 or (1-888-262-7848 TTY), log into WorkLife4You, or review the USCIS resource guide for more information.

U.S. Secret Service (USSS)

The USSS Employee Assistance Program (EAP) offers short-term confidential counseling and referral for issues that are affecting an employee’s ability to work. The EAP will either address an employee’s concerns during counseling sessions, or they will refer them to appropriate community resources, counselors, and other supports. Additionally, employee dependents and household members are eligible for EAP services. Call 202-406-5787 for assistance.

Department of Justice (DOJ)

Alcohol, Tobacco, and Firearms (ATF)

The Department of Justice offers Employee Assistance Program (EAP) services and resources to Federal Department of Justice employees and their eligible family members, including confidential counseling and referrals. For information, ATF employees may call 1-888-283-2774 or visit the Department of Justice’s Employee Assistance Program website.

Drug Enforcement Agency (DEA)

The DEA Employee Assistance Program (EAP) is a free, confidential service providing DEA employees and their family members with mental health consultations, preventive education, brief counseling, crisis intervention, traumatic incident response, and referrals to community resources to deal with problems in their work and personal lives. DEA employees may contact the agency’s EAP at 1-800-275-7460 or email EAP@dea.gov. To learn more, visit the DEA LifeCare website or call 1-866-426-0416.

United States Marshals Service (USMS)

The Department of Justice offers Employee Assistance Program (EAP) services and resources to Federal Department of Justice employees and their eligible family members, including confidential counseling and referrals. For additional information, USMS employees may call 1-800-222-0364 or visit the Department of Justice’s Employee Assistance Program website.

Department of State (DOS)

Employee Consultation Services (ECS) offers free, confidential counseling with professional clinical social workers to Department of State employees and family members. They can assist with job stress, marital and relationship problems, parent and child problems, single parent and blended family concerns, school adjustment problems, elderly parent concerns, separation, loss and grief, acute and chronic medical illness, depression, anxiety, and other emotional problems, financial concerns, life transitions, new career/retirement issues, and pre-post departure and reentry concerns. For more information, visit the Suicide Prevention: You Have the Power to Make a Difference webpage. Contact ECS at MEDECS@state.gov or 202-634-4874.

WorkLife4You (WL4Y) is the Department of State’s 24/7 comprehensive and confidential resource and referral service for employees and their family members. WL4Y provides free 24/7 education, and referral services that help Department of State employees and family members find the programs, providers, information, and resources they need to manage personal and professional responsibilities. Counselors will help determine what services are needed and available and refer to appropriate providers. Call them for 24/7 personalized assistance, read articles and educational guides on their website, order topic related kits, engage in monthly live talks, watch webinars, and listen to audios or ask for a free in-person elder care assessment from a qualified Professional Care Manager.

Department of State, both Civil Service and Foreign Service, employees and family members are eligible to use WorkLife4You. Contact GCLOAskSupportServices@state.gov for log-in information.

Department of Transportation (DOT)

Federal Aviation Administration (FAA)

FAA’s WorkLife Solutions program, which includes Employee Assistance Program (EAP) services, is available to help FAA employees. No situation is too big or too small. When an employee or their household members need assistance, they may reach out anytime and the EAP will help get them on the right path to meet their needs. The WorkLife Solutions program is available 24/7 at 1-800-234-1327 (TTY 711). For more information or to obtain services, please visit the MagellanAscend website. All services are free and confidential.

Department of the Treasury (USDT)

The Department of Treasury provides free, confidential, voluntary Employee Assistance Program (EAP) services for all its employees. These services include up to six counseling sessions, newsletters, crisis counseling 24 hours a day / 7 days a week, referrals to local resources, counseling for family members, etc. Call 1-800-222-0364 (TDD 1-888-262-7848) to talk to a crisis counselor or to make an appointment. Visit the Office of the Inspector General’s Benefits website to learn more.

Internal Revenue Service (IRS)

The IRS is committed to helping employees balance their work and family life. Therefore, they make free employee assistance services available to all employees and their immediate family members around the clock (24 x 7) to help with everyday challenges affecting their personal and professional lives. These services, provided by ComPsych Corporation, help families overcome stressful life issues and personal concerns. Employee assistance services include free, confidential counseling to address a variety of personal issues that employees and their dependents may be facing — from marital conflict, stress, grief/loss and depression to alcohol and drug abuse. The Employee Assistance Program (EAP) also provides free information and resources for legal, financial, eldercare, childcare and other issues employees or their family members may face. Employees should contact their HR Office and/or visit the agency’s internal site to access EAP log-in information.

Peace Corps (PC)

The Peace Corps Employee Assistance Program (EAP) supports employees and their families in navigating changes within their personal and professional lives. Services include legal, financial, work-life, and counseling support, and are provided at no and/or reduced cost to eligible participants. Complete service offerings are available on ESPYR’s website . ESPYR service providers are available 24/7 at 866-578-0618 (Domestic) or +1-905-886-3605 (Overseas). Services are confidential and participation is optional.

United States Agency for International Development (USAID)

Employee Consultation Services (ECS) offers free, confidential counseling with professional clinical social workers to Department of State employees and family members. They can assist with job stress, marital and relationship problems, parent and child problems, single parent and blended family concerns, school adjustment problems, elderly parent concerns, separation, loss and grief, acute and chronic medical illness, depression, anxiety, and other emotional problems, financial concerns, life transitions, new career/retirement issues, and pre-post departure and reentry concerns. Contact ECS at MEDECS@state.gov or 202-634-4874.

Staff Care is available to USAID employees and family members. The Staff Care Program promotes a range of programs and initiatives that assist with employee resilience, wellness, and work-life balance. The website has information on Staff Care’s programs and services, a wealth of resources on parenting, caregiving, financial, legal, and relocation services, and additional resources and tools to help with physical and mental health.

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